PHONE SUPPORT

Call Us: 1300 4 SANTA
 

LARGEST RANGE

1000's of Products

You have no items in your shopping cart.

Subtotal: $0.00

Returns and Exchanges

We make every effort to ensure the quality of our products. In the unlikely event that the product you have purchased is faulty we will be happy to provide a solution for you.

  • In the event of a faulty product, you must notify us of the fault immediately. Prolonged delay may limit the resolution and you may only qualify for a partial solution. 
  • All products are covered by the consumer guarantee relating to manufactures warranty.
  • Proof of purchase is required for all exchange and return transactions.
  • We may offer a credit note to the value of your faulty item that can be used instore. 
  • Items that have been damaged whilst being used in an unreasonable way, or have been damaged whilst being packed down may not qualify for an exchange or refund. 
  • All refunds are processed instore the same day, and are subject to bank processing times. 
  • If the product is unavailable, we will give you the option to use the value towards the purchase of a greater priced item.
  • The Christmas shack is not liable for any additional charges required to ‘return’ the item to the store of purchase. 
  • The Christmas shack does not offer a refund for ‘change of mind’ on the items. 
  • Items purchased via our website that are deemed to be faulty require a return authorisation number before the item can be shipped back to a store. The cost of freight for the returned product will be your responsibility. 
  • In all cases involving a faulty item, the fault is to be determined and confirmed by the Christmas Shack prior to any resolution.